To Current and Potential Partners and Customers,

I am pleased to announce that as of the 6th of April 2009 InteractCRM has opened their EMEA headquarters in the Netherlands.  Though for several years we have been delivering training, implementation services and innovative contact center solutions throughout the EMEA region, we are entering into a new era.  Customers & partners are demanding a closer relationship that includes not only delivery and support but also expertise and assistance in the sales cycles and applications growth planning arena.

InteractCRM’s mission is to provide an unprecedented approach to applications sales and support.   We are filling a GAP that exists in the applications market today and is the source of the struggle of many Vendors and System Integrators. With a team of knowledgeable and experienced applications experts in sales, presales, project management and business consultancy, along with InteractCRM product solutions, we are able to provide end- to-end support and services, and value added solutions to the Avaya Portfolio.  We can assist in sales/pre sales mentorship, design and support, professional services, engineer training, and applications growth planning and consultancy.  Our approach is unique and straightforward.  It allows for flexible applications investment models as well as effective engagement and support strategies for short and long term requirements.

We are pleased to announce that Roberto Cicoria has joined InteractCRM as EMEA Sales Director.  Roberto is focused on strengthening customer and partner relationships and driving the sales strategy and positioning of our services and solutions in the EMEA marketplace. Roberto previously spent 8 years working as a sales director at Avaya and was a key sales leader in driving Applications and Services sales in the EMEA region.  He has had key responsibilities within Avaya including building the applications sales business with Large Strategic Accounts and developing applications growth strategies with Channel Partners.  He is an applications sales expert with a keen focus on selling applications successfully. 

We are also pleased to announce Destini Alta-Baxter has joined us as EMEA Channel Director focusing on the development of business partners including channel enablement and on-boarding, and applications growth planning with key partners.  Destini previously worked for Avaya for 10 years where she had various responsibilities including Regional Strategic Account Sales, Sales and Marketing Programs, and Channel Applications Sales.  Her expertise is focused on channel development, enablement and applications growth planning.

Working with a reliable partner or company who understands the applications business is crucial. How you deploy contact center applications determines your customers’ experience.  

Customer loyalty is the absence of something better and we strive to make your customers’ experience the best by delivering the future of applications, today.

Snehal Patel
CEO
InteractCRM 

About InteractCRM InteractCRM is a contact center solutions company focused on implementing innovative Multi Channel Contact Center solutions and CRM Business Applications for its customers in Banking, Insurance and Financial sector, Telecommunications, Retail and other industry verticals. InteractCRM runs one of the most focused Avaya CRM/Contact Center Applications practices in the world and has a world class team derived from executing multiple consulting engagements in APAC, EMEA, CALA and USA. The company also provides education services and delivers training programs to Customers, Business Partners and Avaya associates under the Avaya University umbrella. The InteractCRM product suite adds significant value to contact center solutions and has been developed to address specific needs in today’s contact center deployments. InteractCRM is an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies worldwide.

USA   EMEA   APAC Phone :+1 510 795 7645              Email : usa@interactcrm.com   Phone : +31 6 2432 9333                +39 335 819 9956   Email : emea@interactcrm.com   Phone : +91 22 40553055              Email : apac@interactcrm.com